Tourism Saskatchewan webinars draw on recognized industry experts to help business operators develop leadership potential. This webinar series supports the work that tourism operators are doing to build and strengthen the province's tourism sector.

Handling difficult conversations

As we know, Covid-19 greatly impacted the tourism industry. Navigating guest experiences in these new circumstances can prove to be challenging. Difficult conversations are inevitable but if conducted properly they will lead to reduced stress, improved relationships, and satisfactory solutions. Learn techniques and gain tools on how to identify resistance, respond to difficult situations, and reach resolution effectively and independently.

Resources

PDF download: Difficult Conversations, by Rachel Glover

Speaker

Rachel Glover, Partner/Director of Diversity & Inclusion Programming, STEM Consulting & Marketing Inc.

Rachel Glover is an experienced trainer and educator for public and private sector organizations specialized in the area of sexuality, diversity, inclusivity, communication, team building, respect in the workplace and other related topics.

Rachel has the ability to facilitate difficult content/conversations in a comfortable way allowing participants to understand and interact with the information. As a result, she creates an environment of high engagement which often results in a shift in mindset and greater retention of the information delivered.