Front Desk Agent

$125.00

Course Description

A customer's first impression often is the result of the Front Desk Agent's skills and abilities. Front Desk Agents work in the lobby or reception areas of hotels, motels and other accommodation facilities. The Front Desk Agent training course delivers the skills and knowledge needed to work effectively as a front desk agent. Learning content is based on Front Desk Agent National Occupational Standards, developed in consultation with industry experts and practitioners.

What you will learn

Front Desk Agent is divided into ten modules, covering professionalism, safety and security, guest services, reservations, arrivals and departures, and financial transactions. The course takes approximately 7.5 hours to complete.

Modules include:

• Orientation
• Guest Services
• Sales
• Reservations
• Arrivals
• Departures
• Administrative Procedures
• Financial Transactions
• Security
• Safety

• Vocabulary Builder: Arrivals & Departures
• Vocabulary Builder: Reservations

Important Information

Along with the Front Desk Agent National Occupational Standards, the Front Desk Agent course can be used as a resource for professional development and to prepare for a career in the occupation. Professional Certification is available at emerit.ca.

Upon completion of all modules, learners will receive a Certificate of Achievement.

By purchasing this course, you consent to having your first and last name shared with our partner Emerit (Tourism HR Canada).