Courses, Webinars and Other Training
Customized Training
Tourism Saskatchewan can customize training specifically for your business or organization. The advantages of customed training include improved team-dynamics, role play opportunities and industry specific case studies.
Please contact training@tourismsask.com for details on pricing.
Training courses that can be customized include:
- Service Best
- Service Best Leader
- Skills for Storytelling
Virtual and In-Person Webinars and Training
Virtual opportunities include webinars and other scheduled events delivered live online or at an advertised location. Participants must be available to attend at the scheduled time or location. Webinars are delivered using online platforms, such as Zoom or Microsoft Teams. Recordings may be available for webinars, but not for virtual workshops.
For assistance, email training@tourismsask.com or call 306-933-5900 or Toll-Free 1-800-331-1529.
February 2025
Countering the Impact of Seasonality: A Panel Discussion, free webinar, Wednesday, February 5, 12–1 p.m.
The Power of Connecting with Local Community Partners, free webinar, Tuesday, February 18, 12–1 p.m.
Crafting Memorable Guest Experiences: The Soft Skills You Need, free webinar, Wednesday, February 19, 12–1 p.m.
Buzz, Woody and AI: Telling Stories Customers Will Never Outgrow, free webinar, Thursday, February 20, 12–1 p.m.
The Power of Storytelling in Tourism and How to get Started, free webinar, Thursday, February 27, 12–1 p.m.
March 2025
Hiring Right: Key Factors to Consider When Vetting Applications, free webinar, Tuesday, March 4, 12–1 p.m.
De-escalation Fundamentals–Dealing with Extreme Situations, workshop, $30, Thursday, March 6, 10 a.m.–12 p.m.
- In high-pressure environments like those often encountered in the tourism and hospitality industry, managing extreme situations with calmness and professionalism is essential. This interactive workshop will equip participants with the foundational skills and techniques needed to de-escalate and handle extreme situations with customers.
Driving Customer Loyalty through Customer Experience, free webinar, Monday, March 10, 12–1 p.m.
From Recruitment to Performance Management: How the Emerit Competency-Based Workforce Management Engine Can Help You, free webinar, Tuesday, March 11, 12–1 p.m.
Panel Discussion–How to Welcome and Attract Newcomers to Your Tourism Business, free webinar, Thursday, March 13, 12–1 p.m.
Is Your Website Working for You? Turn Visitors into Customers with a Better User Experience, workshop, $30, Tuesday, March 18, 10 a.m.–12 p.m.
- Your website should serve as your hardest-working team member, but is it creating the right experience for your visitors? Join this workshop to gain a better understanding of how to get your website to work for you.
Strategies for Recruiting and Retaining Great Volunteers, free webinar, Thursday, March 20, 12–1 p.m.
Service Best Leader, workshop, $99, Tuesday, March 24-Wednesday, March 25, 9 a.m.–12 p.m.
- This comprehensive course on effective customer service leadership is designed to empower individuals with the skills and strategies needed to lead and inspire high-performing customer service teams. In an era where exceptional customer experiences are paramount, leaders play a pivotal role in shaping organizational culture, fostering employee engagement, and ensuring customer satisfaction. This course is ideal for current and aspiring leaders in customer service, including supervisors, managers, and team leaders.
Engaging Gen Z in the Workplace: A Panel Discussion, free webinar, Tuesday, March 25, 12–1 p.m.
Recorded Webinars
Selected webinar recordings are available to watch any time on the Business Hub.
On-Demand Training
Courses and workshops delivered through Tourism Saskatchewan's online Learning Management System (LMS) are available at all times. Most courses can be completed online using a desktop or laptop computer, tablet, smartphone or other mobile device.
Training through the LMS provides permanent access to a personal training plan that allows learners to view all their in-progress and completed training, including any knowledge check (exam) results, certificates of completion and other credentials.
Follow the links below for more information.
Community and Events
Special Occasion Responsible Service
Introduction to the Visitor Economy
Guide to Tourism Careers in Saskatchewan
Pathways to Indigenous Market Readiness
Career Development
Job Required
Serve it Right Saskatchewan (SIRS)
CannaSell SK Responsible Cannabis Sales
Responsible Gaming for VLT Site Operators
Business Development
AWEsome Experience Design Studio
Tourism Business Development and Financing Guide
Health and Safety Leadership for Managers by Service Hospitality
Foundational Skills
LivingWorks Start suicide prevention
- Front Desk Agent
- Housekeeping Room Attendant
- Line Cook
- Workplace Essentials