Tourism Saskatchewan webinars draw on recognized industry experts to help business operators develop leadership potential. This webinar series supports the work that tourism operators are doing to build and strengthen the province's tourism sector.

Benefits of customer service for business growth

Understanding the benefits of delivering excellent customer service is an important marketing strategy which allows businesses to distinguish themselves in a competitive playing field. This webinar provides practical, useful information which can be employed to increase customer acquisition and retention, help boost sales, and establish a strong reputation.

Recorded live, October 10, 2023

Speaker

Loreen Friskie, Facilitator, Tourism Saskatchewan

Loreen Friskie's journey into customer service started several decades ago working in both the public and private sectors. As a lifelong learner, Loreen is always exploring new approaches to engage and excite staff so that they will be inspired to pass along to whoever they are serving. Educating and sharing her positive attitude towards customer service is a passion for Loreen as she spent many years working with new staff and students, providing them with solid skills to last a lifetime. Always desiring to be the best version of herself, she works to give more than she takes and to be the good she wishes to see in the world.