Elevating emotional intelligence, self-care and support in the hospitality industry

Tourism Saskatchewan webinar recorded live, November 27, 2023

Hospitality workers face immense pressure to satisfy customers, co-workers, and supervisors, with many reporting increased stress from their work.

Elevating Emotional Intelligence, Self-Care, and Suport in the Hospitality industry, touches on the essentials of these three important topics so that all workers have the foundation to combat workplace-related stress. Join us as we explore the profound impact of emotional intelligence on our lives, fostering self-awareness and transforming our relationships and decision-making. Discover the art of self-care, learning practical strategies to prioritize your mental, emotional, and physical health. Lastly, we'll discuss resources and supports available to address life's challenges, empowering you with the knowledge and tools to support your psychological well being.

Presenter:

Shikara Dyck, Safety Advisor, Service Hospitality

As a Safety Advisor, Shikara works with employers in Saskatchewan's hospitality and community service sectors to build safety management systems, provide risk-based training, conduct safety evaluations, and offer consultation. In September 2020, Shikara became a Certified Psychological Health and Safety Advisor through the Canadian Mental Health Association, Saskatchewan Division. This certification allows her to help employers update their safety management systems to align with the CSA Standard for Psychological Health and Safety in the Workplace.

Shikara holds a Hotel and Restaurant Administration diploma from SIAST Kelsey Campus and is an emerit Tourism Certified Professional (TCP) from Tourism HR Canada. In 2023, she completed the Occupational Health and Safety Certificate program with the University of New Brunswick and recently obtained the designation of a Certified Ergonomic Specialist (CES). Tourism Saskatchewan webinars draw on recognized industry experts to help business operators develop leadership potential. This webinar series supports the work that tourism operators are doing to build and strengthen the province's tourism sector.